Refund policy
RETURN POLICY: We want you to be fully satisfied with every item that you purchase from Morty's Munchies.
RETURN & REFUND POLICY
Morty’s Munchies Dog Bakery | All Things Dog, LLC
We want you and your pets to be happy with your purchases. The following policy applies to purchases made from Morty’s Munchies, subject to applicable law.
RETAIL MERCHANDISE
Unopened, unused merchandise in its original packaging and suitable for resale may be returned or exchanged within 30 days of purchase (or, for online orders, delivery) with proof of purchase. Eligible refunds are issued to the original payment method. Exchanges depend on product availability.
OPENED PET FOOD — MANUFACTURER SATISFACTION GUARANTEES
We accept returns of opened dog or cat food when the product is covered by the manufacturer's satisfaction guarantee. Eligibility, deadlines, and required items (such as receipt, original packaging, and remaining food) depend on the manufacturer's program. Contact us with your purchase information so we can help determine the applicable requirements. Opened food without an applicable guarantee is generally not returnable, unless required by law or approved at management's discretion.
BAKERY PRODUCTS AND PERISHABLES
Freshly baked dog treats, cookies, bakery items, and other perishable products are final sale except for quality issues, errors, or other remedies required by law. Please contact us promptly if something is wrong with your order.
CUSTOM CAKES AND PERSONALIZED BAKERY ORDERS
Cancellations made at least 48 hours before the scheduled pickup date and time receive a full refund to the original payment method, even if preparation has begun. Cancellations made less than 48 hours before scheduled pickup are nonrefundable, except as required by law or approved at management's discretion. Please review cake size, flavor, design, personalization, and pickup details before placing your order. If we make an error or there is a product quality issue, contact us so we can review an appropriate resolution.
OTHER NONRETURNABLE ITEMS
Opened or used retail merchandise and items clearly identified as clearance or final sale are generally nonreturnable, except for defects, errors, manufacturer guarantees, rights under applicable law, or management-approved exceptions.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please contact us as soon as possible, preferably within 48 hours of receiving your order, with your order number, a description of the issue, and photos when helpful. Depending on the circumstances, we may provide a replacement, exchange, store credit, or refund. The requested notification period does not limit your legal rights.
ONLINE RETURNS AND SHIPPING
For eligible online merchandise returns, customers are responsible for return shipping costs unless we agree otherwise or applicable law requires otherwise. Contact us before shipping a return for instructions. Original shipping charges are generally nonrefundable unless the return is due to our error or applicable law requires otherwise. Returns may also be handled in-store where offered.
REFUND PROCESSING
Approved refunds are issued to the original payment method. Your financial institution or payment provider determines when the credit appears.
EXCEPTIONS AND LEGAL RIGHTS
Management may approve exceptions at its discretion. Nothing in this policy limits rights or remedies under applicable law.
CONTACT
Morty’s Munchies Dog Bakery
All Things Dog, LLC
Cuyahoga Falls, Ohio
info@mortysmunchies.com
330-983-9954
2101 Front St., #109, Cuyahoga Falls, OH 44221